ADA Grievance Procedure

Grievance Procedure

This Grievance procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (ADA). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the State of California State Coastal Conservancy. The State of California’s personnel policies govern employment-related complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant and location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

Helen Kang, ADA Coordinator
1515 Clay Street, Suite 1000, Oakland, CA 94612
(510) 286-4180

Or by emailing:

helen.kang (at) scc.ca.gov

Within 15 calendar days after receipt of the complaint, Helen Kang or her designee will meet with the complainant to discuss the complaint and the possible resolutions. Within 15 calendar days of the meeting, Helen Kang or her designee will respond in writing, and where appropriate, in a format accessible to the complainant, such as large-print format, braille, or audiotape. The response will explain the position of the Conservancy and offer options for substantive resolution of the complaint.

If the response by Helen Kang or her designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within 15 calendar days after receipt of the response to the Conservancy’s Executive Officer or his/her designee.

Within 15 calendar days after receipt of the appeal, the Conservancy’s Executive Officer or his/her designee will meet with the complainant to discuss the complaint and possible resolutions. Within 15 calendar days after the meeting, the Conservancy’s Executive Officer or his/her designee will respond in writing, and, where appropriate, in a format accessible to the complainant, with a final resolution of the complaint.

All written complaints received by Helen Kang, the Conservancy’s ADA Coordinator, or her designee, appeals to the Conservancy’s Executive Officer or his/her designee, and responses from these two offices will be retained by the Conservancy for at least three years.